Last updated: January 2025 · Orena Cloud, Inc. · Nairobi, Kenya
These Terms of Service ("Terms") form a legally binding agreement between you ("Customer", "you") and Orena Cloud, Inc. ("Orena", "we", "us") governing your access to and use of the Orena Cloud platform, including the website at orenacloud.com, the Orena Cloud console, all APIs, and all associated services (collectively, the "Services").
By creating an account, accessing the console, or using any Orena service, you confirm that you have read, understood, and agree to be bound by these Terms. If you are accepting on behalf of a company or other legal entity, you represent that you have the authority to bind that entity.
If you do not agree to these Terms, do not create an account or use the Services.
| Term | Meaning |
|---|---|
| Account | The account you create to access and use the Services |
| Console | The Orena Cloud web-based management interface |
| Customer Data | All data, content, and files you store on or transmit through the Services |
| Service Credits | Credits applied to your account as compensation for SLA breaches |
| Acceptable Use Policy | The restrictions on use of the Services set out in Section 6 |
| Billing Cycle | The monthly period for which Services are invoiced |
| Confidential Information | Non-public information disclosed by either party that is designated as confidential |
To use the Services you must register an account. You agree to:
We reserve the right to refuse registration or suspend accounts where we reasonably believe the account is being used fraudulently or in violation of these Terms.
Orena commits to a 99.9% monthly uptime SLA for all generally available
services. Uptime is calculated as:
(total minutes in month − downtime minutes) ÷ total minutes × 100
Scheduled maintenance windows are announced at least 48 hours in advance via the console and status page and do not count toward downtime.
If monthly uptime falls below our SLA commitment, you are eligible for service credits applied to your next invoice:
| Monthly uptime | Service credit |
|---|---|
| 99.0% – 99.9% | 10% of affected service monthly fee |
| 95.0% – 98.9% | 25% of affected service monthly fee |
| Below 95.0% | 50% of affected service monthly fee |
Credits must be requested within 30 days of the incident via a support ticket. Credits are not transferable and have no cash value.
We may modify, update, or discontinue features of the Services with 30 days' written notice for material changes. We will provide at least 90 days' notice before discontinuing a service entirely to allow time for migration.
You own your data. Orena claims no intellectual property rights over Customer Data. We process your data only to provide the Services you have requested.
You grant Orena a limited, non-exclusive licence to store, process, and transmit Customer Data solely to the extent necessary to provide the Services. This licence terminates when you delete the data or close your account.
Orena staff will not access Customer Data except:
You are responsible for ensuring that your use of the Services — including the Customer Data you store — complies with all applicable laws, including the Kenya Data Protection Act 2019 if you are processing personal data on the platform.
You may use the Services only for lawful purposes. The following uses are strictly prohibited:
Orena reserves the right to immediately suspend or terminate accounts found to be in violation of this Acceptable Use Policy without prior notice. We will notify you of the reason for suspension as soon as practicable unless doing so would compromise an ongoing security investigation.
Services are billed monthly in Kenyan Shillings (KES). Your invoice is generated on the first day of each month for the previous month's usage. VAT at the prevailing Kenya Revenue Authority rate is applied to all invoices.
Accepted payment methods: M-Pesa (Safaricom), Airtel Money, Paystack, Visa, Mastercard, and bank transfer. Payment is due within 14 days of invoice date. Accounts with outstanding balances older than 14 days may have services suspended until payment is received.
The Orena free tier includes 1 Starter VM, 10 GB of object storage, and 1 shared managed database at no charge. Free tier resources are subject to fair use limits and may be modified or discontinued with 30 days' notice. Free tier accounts inactive for more than 90 days may have free resources reclaimed.
If you dispute a charge, notify us at billing@orenacloud.com within 30 days of the invoice date with the invoice number and a description of the dispute. We will investigate and respond within 10 business days.
You may cancel your account at any time by deleting all resources from the console and submitting a cancellation request from Account → Billing → Close Account. There are no cancellation fees. You will be charged for resources used up to the date of cancellation, prorated to the day.
Upon cancellation, your Customer Data is retained for 30 days to allow for recovery before permanent deletion. After 30 days all data is irreversibly purged from our systems, except where legal retention obligations apply.
The Orena Cloud platform, console, APIs, documentation, and all associated software are owned by Orena Cloud, Inc. and are protected by copyright, trademark, and other intellectual property laws. These Terms do not transfer ownership of any Orena intellectual property to you.
You retain full ownership of all Customer Data and any applications you build and deploy on the Services. Nothing in these Terms grants Orena any rights to your intellectual property beyond what is strictly necessary to provide the Services.
You grant Orena a non-exclusive, royalty-free right to use your company name and logo to identify you as a customer on our website and marketing materials. You may revoke this at any time by emailing marketing@orenacloud.com.
Each party agrees to keep the other's Confidential Information confidential and not to disclose it to any third party without the other's prior written consent, except:
Customer Data is treated as your Confidential Information at all times.
Orena warrants that: (a) the Services will perform materially as described in our documentation; (b) we will not knowingly introduce malware into the Services; (c) we have the rights necessary to grant you the licences described in these Terms.
Except as expressly stated above, the Services are provided "as is" and "as available" without warranties of any kind, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement.
We do not warrant that the Services will be uninterrupted or error-free, or that any particular result will be achieved. You are responsible for maintaining appropriate backups of your Customer Data independent of any backup features provided by the Services.
To the maximum extent permitted by applicable law, Orena's total aggregate liability to you arising out of or related to these Terms or the Services — whether in contract, tort (including negligence), or otherwise — shall not exceed the total fees paid by you to Orena in the three months immediately preceding the event giving rise to the claim.
Neither party shall be liable to the other for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, revenue, data, or business opportunities, even if advised of the possibility of such damages.
These limitations do not apply to: (a) death or personal injury caused by negligence; (b) fraud or fraudulent misrepresentation; (c) any liability that cannot be excluded under Kenyan law.
You agree to defend, indemnify, and hold harmless Orena, its officers, directors, employees, and agents from and against any claims, damages, losses, and expenses (including reasonable legal fees) arising from:
These Terms are effective from the date you create an account and continue until terminated by either party.
Termination by you: You may terminate these Terms at any time by closing your account as described in Section 7.5.
Termination by Orena: We may terminate your account and these Terms: (a) with 30 days' written notice for any reason; (b) immediately if you materially breach these Terms and fail to cure the breach within 14 days of written notice; (c) immediately and without notice for serious violations of the Acceptable Use Policy.
Upon termination: all licences granted under these Terms cease immediately; you must pay all outstanding fees; and we will delete your Customer Data within 30 days, subject to legal retention obligations.
Sections 5, 8, 9, 10, 11, 12, and 15 survive termination.
We may update these Terms from time to time. For material changes — such as changes to payment terms, liability caps, or data handling obligations — we will provide at least 30 days' written notice via email and a prominent notice in the console before the changes take effect.
If you continue to use the Services after the effective date of updated Terms, you are deemed to have accepted the changes. If you do not agree to the updated Terms, you must stop using the Services and close your account before the effective date.
These Terms are governed by and construed in accordance with the laws of Kenya. Any dispute arising from or relating to these Terms or the Services shall first be referred to senior representatives of both parties for good-faith negotiation for a period of 30 days.
If the dispute cannot be resolved by negotiation, it shall be submitted to the exclusive jurisdiction of the courts of Nairobi, Kenya. You consent to personal jurisdiction in these courts.
Nothing in this section prevents either party from seeking emergency injunctive or other equitable relief from a court of competent jurisdiction.
| Provision | Effect |
|---|---|
| Entire agreement | These Terms, together with the Privacy Policy, Cookie Policy, and DPA Compliance page, constitute the entire agreement between you and Orena regarding the Services |
| Severability | If any provision is found unenforceable, the remaining provisions continue in full force |
| Waiver | Failure to enforce any provision is not a waiver of the right to enforce it in the future |
| Assignment | You may not assign these Terms without our written consent. Orena may assign these Terms in connection with a merger or acquisition with notice to you |
| Force majeure | Neither party is liable for failure to perform due to causes beyond their reasonable control, including power outages, natural disasters, or internet infrastructure failures |
| Notices | Legal notices to Orena must be sent to legal@orenacloud.com. Notices to you will be sent to the email address registered on your account |
For questions about these Terms: